Exceptions Become the Operating Model Before Anyone Notices

Exceptions Become the Operating Model Before Anyone Notices

Brett Ferguson
Published on: 22/09/2026

Recurring exceptions reveal the constraints a standard operating model no longer represents, pushing routine work into manual overrides, private knowledge, and workarounds.

operational exceptionsconstraint visibilityoperating modelmanual workaroundsprocess compliancecustomer complexityoperational scaling
Some government friction is there on purpose

Some government friction is there on purpose

Brett Ferguson
Published on: 31/08/2026

What the U.S. constitutional system can teach us about coordination: why distributed authority, dependencies, and constraints can create necessary friction rather than dysfunction.

coordination systemsorganizational designdecision authorityconstraint visibilityfailure containmentchecks and balancesseparation of powersorganizational frictioncoordination contractsadaptation capacityU.S. governmentconstitutional designRecursive Coordination Theory
AI authority is moving faster than risk accountability

AI authority is moving faster than risk accountability

Brett Ferguson
Published on: 20/08/2026

AI adoption is changing who leads the conversation inside some organizations. In [What senior leaders want to know about AI](https://mitsloan.mit.edu/ideas-made-to-matter/what-senior-leaders-want-to-know-about-ai), MIT Sloan School of Management

AI adoptionC-suiteIT governanceconstraint visibilitydecision authoritydecision rightsdigital transformationfailure containmentrisk accountability
When the path from data to decision gets shorter

When the path from data to decision gets shorter

Brett Ferguson
Published on: 06/08/2026

Toyota’s global resource-allocation process depended on dozens of spreadsheets, large planning teams, manual reconciliation and multiple approval layers. The work took weeks. Toyota then replaced that process with an AI-mediated workflow that